Privacy Policy

PrimeBiome Official Website — primebiome-us.com

Last Updated: March 25, 2026

1. Introduction

This Privacy Policy describes how PrimeBiome ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website at primebiome-us.com (the "Website"), place an order, subscribe to communications, or interact with us in any way.

By using this Website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein. If you do not agree with any part of this policy, please discontinue use of the Website immediately.

We are committed to safeguarding your privacy and handling your personal data responsibly, transparently, and in compliance with applicable laws including the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR) where applicable, and the Children's Online Privacy Protection Act (COPPA).

2. Information We Collect

We may collect and process the following categories of personal information depending on how you interact with the PrimeBiome Website:

Information You Provide Directly:

  • Full name, email address, phone number, and mailing address (when placing an order or contacting support)
  • Payment and billing information (processed securely through our third-party payment processors — see Section 5)
  • Any information you voluntarily include in emails, contact forms, or support requests

Information Collected Automatically:

  • IP address, browser type, operating system, and device information
  • Pages visited, time spent on pages, referring URLs, and click behavior
  • Cookies and similar tracking technologies (see Section 7)

Information From Third Parties:

  • Order fulfillment data from our payment processors (ClickBank and/or BuyGoods)
  • Analytics data from services such as Google Analytics

3. How We Use Your Information

PrimeBiome uses the personal information we collect for the following purposes:

  • Order Processing: To process, fulfill, and ship your PrimeBiome orders, send order confirmations, and provide tracking information
  • Customer Support: To respond to your inquiries, resolve issues, and process refund requests under our 60-day money-back guarantee
  • Communication: To send transactional emails (order confirmations, shipping updates) and, with your consent, occasional promotional communications about PrimeBiome products and offers
  • Website Improvement: To analyze usage patterns, improve website functionality, and enhance the user experience
  • Legal Compliance: To comply with applicable laws, regulations, legal processes, or government requests
  • Fraud Prevention: To detect, prevent, and address fraudulent transactions or security issues

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

4. How We Share Your Information

We may share your personal information only in the following limited circumstances:

  • Payment Processors: Your payment and billing information is processed securely by ClickBank and/or BuyGoods. We do not store your complete credit card details on our servers. These processors have their own privacy policies governing how they handle your data.
  • Shipping Carriers: Your name and shipping address are shared with carriers such as FedEx, UPS, or USPS solely for the purpose of delivering your order.
  • Service Providers: We may share data with trusted third-party service providers who assist with website hosting, email delivery, analytics, and customer support — strictly on a need-to-know basis and under confidentiality agreements.
  • Legal Requirements: We may disclose information if required to do so by law, court order, subpoena, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Payment Security

All purchases made through the PrimeBiome official website are processed through ClickBank and/or BuyGoods — both established, trusted payment platforms with robust security infrastructure. These processors use industry-standard 256-bit SSL encryption to protect your financial data during transmission.

PrimeBiome does not directly collect, store, or have access to your full credit card number, CVV, or banking details. All sensitive payment information is handled exclusively by the payment processor in compliance with Payment Card Industry Data Security Standards (PCI-DSS).

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including order processing, customer support, legal compliance, and dispute resolution. Specifically:

  • Order and transaction records are retained for a minimum of 3 years for accounting and legal purposes
  • Email communication records are retained for as long as needed to resolve inquiries or as required by law
  • Website analytics data is retained in anonymized or aggregated form and does not identify individual users
  • If you request deletion of your personal data (see Section 9), we will process your request within 30 days, subject to any legal retention obligations

7. Cookies and Tracking Technologies

The PrimeBiome Website may use cookies, web beacons, pixels, and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our content.

Types of cookies we may use:

  • Essential Cookies: Required for the Website to function properly (e.g., shopping cart, checkout process). These cannot be disabled.
  • Analytics Cookies: Used to collect anonymized data about how visitors use the Website (e.g., Google Analytics). This helps us improve site performance and content.
  • Marketing Cookies: May be used by third-party advertising partners to deliver relevant ads or track the effectiveness of marketing campaigns.

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Website. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when a cookie is being set.

8. Your Rights Under California Law (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You have the right to request information about the categories of personal data we collect, the purposes for which it is used, and the categories of third parties with whom it is shared.
  • Right to Delete: You have the right to request deletion of your personal information, subject to certain legal exceptions.
  • Right to Opt Out of Sale: PrimeBiome does not sell your personal information. However, if this practice ever changes, you will be provided with a clear opt-out mechanism.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise any of these rights, please email us at support@primebiome-us.com with the subject line "California Privacy Request." We will respond within 30 days of receiving your verified request.

9. Your Rights Under GDPR (European Users)

If you are located in the European Economic Area (EEA) or the United Kingdom, you may have additional rights under the General Data Protection Regulation (GDPR), including:

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of any inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your personal data ("right to be forgotten").
  • Right to Restrict Processing: Request that we limit how we use your data in certain circumstances.
  • Right to Data Portability: Request a copy of your data in a structured, machine-readable format.
  • Right to Object: Object to processing of your personal data for direct marketing or legitimate interest purposes.

To exercise any GDPR rights, email support@primebiome-us.com with the subject line "GDPR Data Request." We will respond within 30 days.

10. Children's Privacy

The PrimeBiome Website and products are intended exclusively for adults aged 18 and older. We do not knowingly collect, solicit, or store personal information from anyone under the age of 18. If we become aware that personal information from a child under 18 has been collected, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe your child has provided personal information to us, please contact us at support@primebiome-us.com and we will promptly remove the data.

11. Third-Party Links

The PrimeBiome Website may contain links to third-party websites, including our payment processors (ClickBank, BuyGoods), shipping carriers, and external informational resources. We are not responsible for the privacy practices, content, or security of these external sites. We encourage you to review the privacy policies of any third-party website you visit through links on our Website.

12. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption on all pages that collect personal data, secure server infrastructure, restricted access to personal information, and regular security assessments.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. You use the Website and provide information at your own risk.

13. Email Communications and Opting Out

By placing an order on the PrimeBiome Website, you may be subscribed to our email communications, including order updates, shipping notifications, and occasional promotional offers. You can opt out of promotional emails at any time by:

  • Clicking the "Unsubscribe" link at the bottom of any promotional email
  • Emailing support@primebiome-us.com with the subject line "Unsubscribe"

Please note that even after opting out of promotional emails, you will still receive transactional emails related to your orders (confirmations, shipping updates, refund communications) as these are necessary for order fulfillment.

14. Changes to This Privacy Policy

PrimeBiome reserves the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Website after any changes constitutes your acceptance of the updated policy.

15. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how your personal data is handled, please contact us:

Email: support@primebiome-us.com

Website: primebiome-us.com

Response Time: Within 24–48 business hours

For questions specifically about orders, shipping, or refunds, please visit our Order Tracking page, Refund Policy, or Contact Us page.

FDA Disclaimer: The statements made on this website have not been evaluated by the Food and Drug Administration. PrimeBiome is a dietary supplement and is not intended to diagnose, treat, cure, or prevent any disease. Always consult a qualified healthcare provider before starting any new supplement. Individual results may vary. ClickBank is the authorized retailer for products sold on this website. CLICKBANK® is a registered trademark of Click Sales, Inc.

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