PrimeBiome Refund Policy
Your satisfaction is our priority. Every order is protected by a full 60-day money-back guarantee.
Last Updated: March 25, 2026
60-Day Money-Back Guarantee
Every order placed through the PrimeBiome official website is backed by a full 60-day, no-questions-asked money-back guarantee. If you are not completely satisfied with your experience for any reason, you are entitled to a complete refund of your purchase price.
Our Guarantee in Detail
We stand behind PrimeBiome with one of the most straightforward guarantees in the supplement industry. We believe that you should have the opportunity to try PrimeBiome and evaluate the results for yourself — without any financial risk.
Here is exactly what our guarantee covers:
- 60 full days from the date of your original purchase to evaluate the product
- The guarantee applies to both opened and unopened bottles — even if you have used the entire product
- No questions asked — you do not need to provide a reason for your refund request
- You will receive a full refund of your purchase price (excluding original shipping and handling costs, if applicable)
- The guarantee is valid only for orders placed directly through the PrimeBiome official website
This guarantee exists because we are confident in the quality of PrimeBiome and believe the product should speak for itself. If it does not meet your expectations, you should not have to pay for it.
How to Request a Refund — Step by Step
If you would like to request a refund, simply follow these steps:
Email Our Support Team
Send an email to support@primebiome-us.com with the subject line "Refund Request." Include your full name and order number (found in your confirmation email).
Receive Confirmation
Our support team will verify your order and confirm your refund eligibility within 24–48 business hours. If a return is required, we will provide a return address and instructions.
Return the Product (If Requested)
Ship the bottles (opened or unopened) back to the address provided. Return shipping costs are the customer's responsibility unless the product arrived damaged or incorrect.
Refund Processed
Once your return is received (or your refund is approved without return), your full purchase price is refunded within 5–7 business days. You will receive an email confirmation when the refund is issued.
Refund Timeline
Important Details and Conditions
To ensure a smooth refund experience, please keep the following in mind:
- The 60-day guarantee window begins on the date of your original purchase, not the date you received the product.
- Refund requests must be submitted within 60 days of the purchase date. Requests received after this window may not be eligible.
- The guarantee covers the full purchase price of the product. Original shipping and handling charges (if any were applied) are non-refundable.
- Return shipping costs are the customer's responsibility, unless the product arrived damaged, defective, or incorrect — in which case PrimeBiome will cover return shipping.
- This guarantee applies only to orders placed directly through the PrimeBiome official website. We cannot process refunds for products purchased from unauthorized third-party sellers, Amazon, eBay, or any other platform.
- Please do not ship returns without first contacting our support team — unsolicited returns without a prior refund request may experience processing delays.
Refund Requests Through Payment Processors
If you prefer, you may also initiate a refund request directly through the payment platform that processed your order. Check your order confirmation email or credit card statement to identify which platform was used:
Damaged or Incorrect Orders
If your PrimeBiome order arrives damaged, defective, or if you received the wrong product, please email support@primebiome-us.com within 7 days of delivery with the following information:
- Your order number
- A clear photo of the damaged or incorrect product
- A brief description of the issue
Our team will arrange a replacement shipment or full refund at no additional cost to you, including return shipping.
Frequently Asked Refund Questions
Can I get a refund if I've already used the product?
Yes. The 60-day guarantee applies to both opened and unopened bottles. You can use the entire product and still request a refund if you are not satisfied with your experience.
Will I be asked why I want a refund?
No. Our guarantee is no-questions-asked. While we always appreciate feedback to help improve our products, you are not required to provide a reason for requesting a refund.
I bought PrimeBiome from Amazon. Can I get a refund here?
No. PrimeBiome is sold exclusively through the PrimeBiome official website. Products purchased from Amazon, eBay, Walmart, or any third-party seller are not covered by our guarantee and may be counterfeit. We can only process refunds for orders placed directly through our official website.
Are there any hidden fees or deductions from my refund?
No hidden fees. You will receive a full refund of the product purchase price. The only amount not refunded is the original shipping and handling charge (if one was applied to your order). Return shipping costs are the customer's responsibility unless the product arrived damaged.
Can I exchange my order for a different package instead of a refund?
Currently, we do not offer direct exchanges. If you would like a different package, we recommend requesting a refund for your current order and placing a new order for the package you prefer through the PrimeBiome official website.
Need Help With Your Refund?
Email: support@primebiome-us.com
Subject Line: "Refund Request"
Include: Your full name + order number
Response Time: Within 24–48 business hours
For other questions, visit our Contact Us page, Order Tracking page, or Frequently Asked Questions.
FDA Disclaimer: The statements made on this website have not been evaluated by the Food and Drug Administration. PrimeBiome is a dietary supplement and is not intended to diagnose, treat, cure, or prevent any disease. Always consult a qualified healthcare provider before starting any new supplement. Individual results may vary. ClickBank is the authorized retailer for products sold on this website. CLICKBANK® is a registered trademark of Click Sales, Inc.