How do I track my PrimeBiome order?

After placing your order on the PrimeBiome official website, you will receive a confirmation email with your order details. Once your package ships, you will receive a second email containing your tracking number and a link to follow your shipment in real time.

How long does PrimeBiome shipping take?

Domestic orders within the United States typically arrive within 5 to 7 business days. International orders may take 10 to 15 business days depending on the destination country and customs processing.

What do I do if my PrimeBiome order hasn't arrived?

If your order has not arrived within the estimated delivery window, first check your tracking link for updates. If the tracking shows no movement for more than 5 business days, contact PrimeBiome support at support@primebiome-us.com and our team will investigate and resolve the issue.

Track Your PrimeBiome Order

Already placed your order through the PrimeBiome official website? Use the resources below to check your shipment status, find your tracking number, and get answers to common shipping questions.

Check Your Order Status

Your PrimeBiome order is processed through one of two trusted payment platforms — ClickBank or BuyGoods. To track your order, identify which name appears on your email confirmation or credit card statement, then use the corresponding link below.

ClickBank Orders

If "ClickBank" or "CLKBANK" appears on your statement

Track ClickBank Order →

Need help? ClickBank Customer Support

BuyGoods Orders

If "BuyGoods" appears on your statement

Track BuyGoods Order →

Need help? BuyGoods Customer Support

Not sure which platform processed your order? Check the confirmation email you received immediately after purchasing. The sender name will indicate either ClickBank or BuyGoods. If you cannot find the email, check your spam or promotions folder. You can also search your email for "PrimeBiome" or "order confirmation."

How PrimeBiome Shipping Works

Once you complete your purchase on the PrimeBiome official website, here is what happens next:

Order Confirmed

You receive an email confirmation with your order details and receipt within minutes of completing checkout.

Package Shipped

Your order is processed and shipped within 24–48 business hours. You receive a second email with your tracking number and carrier details.

Delivered

Your package arrives at your doorstep via a premium carrier such as FedEx, UPS, or USPS. Signature may be required depending on your location.

Estimated Delivery Times

Destination	Processing Time	Estimated Delivery
United States (Domestic)	24–48 hours	5–7 business days
Canada	24–48 hours	8–12 business days
United Kingdom / Europe	24–48 hours	10–15 business days
Australia / Rest of World	24–48 hours	12–18 business days

Note: International shipments may be subject to customs processing and import duties, which are the responsibility of the recipient. Delivery times are estimates and may vary due to carrier schedules, holidays, weather conditions, or customs delays. Free shipping is included on select multi-bottle packages ordered through the PrimeBiome official website.

Common Shipping Questions

I didn't receive a confirmation email. What should I do?

First, check your spam, junk, or promotions folder — confirmation emails sometimes land there. If you still cannot find it after 24 hours, email our support team at support@primebiome-us.com with the name and email address you used during checkout, and we will locate your order.

My tracking number shows no movement. Is there a problem?

It is normal for tracking information to take 24–72 hours to update after the shipping label is created. If your tracking has shown no updates for more than 5 business days, please contact us at support@primebiome-us.com and we will investigate with the carrier on your behalf.

My package was marked as delivered but I haven't received it.

Occasionally, carriers mark a package as delivered before it arrives, or it may have been left with a neighbor, at a front desk, or in a secure location. Please wait 24 hours, check with neighbors and building management, and then contact us if it has not appeared. We will work with you to resolve the situation.

Can I change my shipping address after placing an order?

If your order has not yet shipped, we may be able to update the delivery address. Email support@primebiome-us.com as soon as possible with your order number and the new address. Once the package is in transit, address changes are no longer possible.

My order arrived damaged. What do I do?

We are sorry to hear that. Please email support@primebiome-us.com with a photo of the damaged package and product, your order number, and a brief description. Our team will arrange a replacement or full refund promptly.

Still Need Help?

If you were unable to resolve your shipping or order question using the resources above, our customer support team is happy to assist you personally.

Email: support@primebiome-us.com

Hours: Monday – Saturday, 10:00 AM – 6:00 PM (EST)

Response time: Within 24–48 business hours

For more information about PrimeBiome, explore these helpful pages:

FDA Disclaimer: The statements made on this website have not been evaluated by the Food and Drug Administration. PrimeBiome is a dietary supplement and is not intended to diagnose, treat, cure, or prevent any disease. Always consult a qualified healthcare provider before starting any new supplement. Individual results may vary. ClickBank is the authorized retailer for products sold on this website. CLICKBANK® is a registered trademark of Click Sales, Inc.